Shipping policy

Shipping Policy

Last Updated: 17 July 2026

At The Libas (https://thelibas.uk/), we aim to get your order to you as quickly and safely as possible. We ship all orders from our London hub.

1. Order Processing Time

Processing: Orders are typically processed and dispatched within 1–2 business days (Monday–Friday).
Holiday Delays: During busy periods or public holidays, processing may take an additional 1–2 days. You will receive a confirmation email once your order has been dispatched.

2. UK Shipping Rates & Delivery Times

We currently offer the following shipping options for our customers within the United Kingdom:

Service	Estimated Delivery Time	Cost
Standard Delivery	3–5 Business Days	£2.99
Express Delivery	1–2 Business Days	£4.99

Delivery estimates are based on business days and start from the date of dispatch, not the date of order placement.
Please note that once your order leaves our facility, we are dependent on the courier's service performance.

3. International Shipping

We currently ship to United Kingdom only.

Costs: Shipping rates are calculated at checkout based on weight and destination.

4. Tracking Your Order

Once your order is dispatched, you will receive an email containing your tracking number. You can use this link to monitor the progress of your shipment through the courier's website. If you do not receive a tracking email within 3 business days of placing your order, please contact us at thelibas.co.uk@gmail.com.

5. Delivery Issues & Lost Packages

Under the Consumer Rights Act 2015, the responsibility for the goods remains with The Libas until the package is delivered to your designated shipping address.

Missing Packages: If your tracking status shows "delivered" but you have not received your package, please check with neighbors or look for a safe-place card left by the courier. If it is still missing after 48 hours, please contact us immediately so we can launch an investigation with the courier.
Incorrect Address: Please ensure your shipping address is correct at checkout. We are not liable for packages sent to an incorrectly entered address. If an order is returned to us due to an invalid address, we will contact you to arrange redelivery (shipping fees may apply).