Refund policy

Shipping & Returns Policy

Last Updated: 17 July 2026

At The Libas (https://thelibas.uk/), we want you to love your purchase. If you are not completely satisfied with your clothing, we are here to help. Our policy is designed to be fair, straightforward, and fully compliant with UK consumer protection laws.

1. 14-Day "Cooling-Off" Returns (Change of Mind)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your items for any reason.

The Window: You must notify us that you wish to return your item within 14 days of receiving it.
The Return Window: Once you have notified us, you have a further 14 days to physically send the items back to our London hub.
Condition of Items: To be eligible for a refund, garments must be:
- Unworn, unwashed, and in their original, resalable condition.
- Free from makeup, perfume, deodorant, or smoke scents.
- Complete with all original tags and packaging intact.
Exclusions: For hygiene reasons, we cannot accept returns on [Insert exclusions if applicable, e.g., pierced jewelry, face masks, or undergarments] unless they are faulty.

2. Faulty or Damaged Items (Your Consumer Rights)

We take pride in the quality of our clothing, but if something isn’t right, the UK Consumer Rights Act 2015 protects you.

Within 30 Days: If your garment arrives damaged, faulty, or is significantly different from how it was described on our website, you are entitled to a full refund.
After 30 Days: If a manufacturing defect appears after 30 days, please contact us at thelibas.co.uk@gmail.com We will offer a repair, replacement, or partial refund depending on the circumstances.

3. How to Make a Return

To start a return, please follow these steps:

1.Contact Support:

Email our customer service team at thelibas.co.uk@gmail.com with your order number (e.g., #TL1001) and the reason for your return.

2.Receive Return Approval & Address:

Our team will review your request within 24–48 hours and send you our return shipping address in London, along with a Return Slip to include inside the package.

3.Package Safely:

Place the unworn clothing back in its original packaging. Insert the Return Slip. Ensure the package is securely sealed to prevent damage in transit.

4.Ship & Track:

Post the item back to us. We highly recommend using a tracked shipping service (like Royal Mail Signed For) and keeping your postage receipt. We cannot issue a refund if the package is lost in transit without proof of postage.

1.Contact Support:Step 1.

Email our customer service team at [Your Email, e.g., support@thelibas.uk] with your order number (e.g., #TL1001) and the reason for your return.

2.Receive Return Approval & Address:Step 2.

Our team will review your request within 24–48 hours and send you our return shipping address in London, along with a Return Slip to include inside the package.

3.Package Safely:Step 3.

Place the unworn clothing back in its original packaging. Insert the Return Slip. Ensure the package is securely sealed to prevent damage in transit.

4.Ship & Track:Step 4.

4. Return Shipping Costs

Change of Mind: If you are returning an item because you changed your mind, ordered the wrong size, or dislike the fit, you (the customer) are responsible for paying the return shipping costs.
Faulty Items: If you are returning an item because it is faulty, damaged, or sent in error, The Libas will cover the return shipping costs (we will provide a prepaid Royal Mail shipping label or refund your postage up to a reasonable limit).

5. Refunds and Processing

Inspection: Once we receive your return at our London location, our team will inspect the items to ensure they meet the return conditions.
Processing Time: We will process your refund within 14 days of receiving the items back (or receiving proof that you have sent them back).
Payment Method: Refunds will be credited automatically to your original payment method. Depending on your bank, it may take an additional 3–5 working days for the funds to appear in your account.
Shipping Fee Refunds: If you return your entire order under the 14-day cooling-off period, we will refund your original standard delivery fee. If you choose an expedited shipping option at checkout, we will only refund the value of our standard shipping option.

6. Exchanges

We do not offer direct exchanges online. If you need a different size or color, the fastest way to get it is to return your original item for a refund and place a fresh order on https://thelibas.uk/.